1. Who We Are

FastMekanik operates an online platform for discovering automotive service providers, independent mechanics, provider-owned shops, and public automotive shop directory listings. For privacy questions or requests, contact support@fastmekanik.com.

2. Information We Collect

Account and login data: name, email address, profile photo, account identifiers, account type, and authentication/session data. When you use Google sign-in, we receive the profile information permitted by that sign-in flow.
Profile and provider data: contact details, address, coordinates, experience, specialization, certifications, services, rates, shop information, opening schedule, logo, and service availability.
Vehicle and garage data: make, model, year, nickname, fuel type, transmission, fuel capacity, vehicle image, mileage entries, fuel entries, and daily inspection/checklist records.
Service data: requests, schedules, service locations, vehicle details, issue descriptions, status history, additional services, parts/items, labor, prices, job records, cancellations, and reviews.
Payment and tier data: selected tier, payment status, transaction or checkout references, payment timestamps, and upgrade records. Payment card and other payment credentials are handled by the payment provider rather than stored by FastMekanik.
Technical and usage data: browser/device information, IP-related security logs, error logs, approximate usage events, cookies, session storage, and PWA installation preferences.

3. Lawful Processing and Purposes

We process personal information only for declared, legitimate, and proportionate purposes. Depending on the activity, our lawful basis may be your consent, steps taken at your request before or to perform a service agreement, compliance with a legal obligation, protection of vital interests, or our legitimate interests in platform security, fraud prevention, service reliability, and maintaining a trusted automotive marketplace.

We ask for consent where consent is the appropriate basis, including optional communications or permissions that are not necessary to provide the requested service.
Required account, profile, location, vehicle, service-request, and payment information is processed because it is necessary to provide the requested platform feature or complete the requested transaction.
We may process information for security, abuse prevention, schedule reliability, dispute handling, and directory quality where our legitimate interests are not overridden by your rights.
You may withdraw consent or object where the applicable lawful basis permits it. Withdrawal does not invalidate processing already completed lawfully and may limit access to a feature that needs the information.

4. Public Shop Directory Information

FastMekanik may publish a separate automotive shop directory containing information that is publicly available or supplied for directory purposes, such as a business name, address, phone number, email, website, social links, opening hours, logo/image, location coordinates, services, and publicly available ratings or review counts.

Directory records may come from publicly accessible business websites, social pages, public directories, public map/business information, or user/business submissions.
A directory listing is separate from a FastMekanik provider account. FastMekanik reviews available business information before publishing and works to verify and update the records shown on the platform.
A FastMekanik verified label means that the business information was reviewed against available public sources and/or confirmed with the business or an authorized representative at the recorded review date. Verification does not mean that FastMekanik inspected, licensed, endorsed, rated, or contracted with the business.
FastMekanik works to keep verified listings accurate and current, but business details can change after the last review. Users should use the displayed verification or update information and contact the business to confirm final prices, services, opening hours, ownership, and availability before relying on them.
Business owners or authorized representatives may contact us to request correction, attribution, updating, or removal of inaccurate or unauthorized information. We may request reasonable proof of authority before changing a listing.

5. How We Use Information

Provide search, profile, directory, garage, service request, scheduling, job record, review, and shop features.
Match customers with providers or shops using submitted location and service information.
Show relevant information to the customer, provider, shop owner, or service participant who needs it to complete a request.
Send account, service status, schedule, review, payment, support, and security communications.
Process tier upgrades, confirm payment status, provide tier features, and prevent duplicate or fraudulent transactions.
Maintain records, resolve disputes, enforce platform rules, investigate abuse, and apply schedule-miss or safety restrictions.
Improve performance, reliability, security, accessibility, and user experience.

Some decisions are assisted by automated rules, including location-radius search, service matching, notification counts, tier capability checks, and schedule-miss or account-restriction checks. These checks support platform operations and safety; they are not a professional qualification or guarantee. You may contact us to request an explanation or human review of an account, penalty, or access decision.

6. What Other People Can See

Public provider and shop profiles may show names, profile or shop images, account tier, specialization, services, public ratings, service areas, shop details, and other information the profile owner chooses to publish.
Customers and providers involved in a service request may see the job information needed to schedule and complete that service, including relevant contact and location details.
We do not intentionally display a customer's private mobile number to a provider before the platform flow allows it. Do not include sensitive information in public profile fields, service descriptions, reviews, or inquiry messages.
Completed service records and reviews may remain available to the relevant account or profile after a request is closed to preserve service history and trust records.

7. Service Providers and Public Businesses

Providers and businesses are responsible for the accuracy and lawfulness of information they submit or publish, including business names, qualifications, service descriptions, prices, logos, images, contact details, and claims about their work. If you submit information about another person or business, you must have a lawful basis and authority to do so.

8. Sharing and Service Providers

We share relevant service information with the customer, independent provider, or shop participating in that request.
We use service providers for hosting, databases, cloud file storage, authentication, maps/location services, email delivery, analytics/security operations, and payment processing.
Tier upgrade payments are processed through Dodo Payments or another payment provider shown at checkout. Their privacy policy and payment terms also apply to their processing.
Some service providers may process information outside the Philippines. We use reasonable contractual, technical, and organizational safeguards appropriate to the processing.
We may disclose information when required by law, legal process, safety needs, fraud prevention, or protection of rights and property.

9. Location, Maps, Cookies, and PWA

Location information is used to search nearby providers or shops, calculate route or travel information, save service locations, and support live service tracking when that feature is enabled. Location accuracy depends on the information and device permissions you provide.

We use cookies, sessions, browser storage, and similar technologies to keep you signed in, protect the app, remember preferences, support notifications, and remember whether you dismissed the PWA install message. The installed PWA may cache limited public/static assets for performance and offline behavior; authenticated pages and API responses are not intentionally stored in the offline cache.

10. Security, Retention, and Disposal

We apply reasonable technical, organizational, and physical safeguards, including access controls and controlled cloud file access. No online system can guarantee absolute security. We retain information while needed for account operation, service history, payments, safety, dispute handling, legal obligations, fraud prevention, or other legitimate business purposes, and delete or anonymize it when it is no longer needed where practical.

When information is no longer needed for a declared purpose or applicable legal claim, we will securely delete, anonymize, or otherwise dispose of it in a way that prevents unauthorized access or further processing. We maintain internal retention and disposal procedures appropriate to each category of information.

11. Your Choices and Privacy Rights

Request access to, correction of, or an explanation about personal information we process about you.
Request deletion or blocking where permitted, recognizing that transaction, safety, fraud, legal, and service-history records may need to be retained.
Object to or withdraw consent for processing where consent is the applicable basis, subject to operational and legal limits.
Request correction or removal of public directory information when you are the business owner or authorized representative.
Contact us at support@fastmekanik.com. We may need to verify your identity before completing a request.
Where applicable, you may lodge a complaint with the Philippine National Privacy Commission if you believe your data privacy rights have been violated.

12. Updates and Contact

We may update this Privacy Policy when our services, data practices, or legal obligations change. We will publish the updated version with a new effective date. For privacy requests or concerns, contact support@fastmekanik.com.